Returns policy

30-day return window

Returns are accepted within 30 days of delivery.

Eligibility

• Items must be unused, unopened, and in their original packaging.
• Perishables and opened food products can’t be returned.
• Gift cards are non-refundable.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days and we’ll replace it.

Return shipping

• Customers are responsible for return shipping unless the item is damaged or incorrect.
• We recommend using a tracked service.

Refunds

• Refunds are issued to the original payment method within 14 days of receiving the return.
• Original shipping fees are non-refundable.

Exchanges

Exchanges are subject to availability. Contact us to arrange.

How to start a return

Email us with your order number and reason for return.

• Order number
• Item(s) you want to return
• Reason for return
• Photos if the item is damaged

We’ll reply with next steps.

International returns

International customers are responsible for return shipping and any customs fees.

Gifts

Gift returns must be initiated by the purchaser.

Refused or undeliverable packages

If a package is refused or returned to sender, we’ll refund the order minus shipping costs.

Questions

Email hello@garlicshop.co.uk and we’ll help.